Frequently asked questions about Collaborabot

What is Collaborabot?

Collaborabot is a modern and friendly way how to approach scrum standups.

What's the vision of Collaborabot?

We want to change the way how scrum standups have been conducted to this day. Scrum standups should be swift, fun and viewed as productive meetings of the whole team working towards accomplishment a project, not a session where everybody talks and nobody listens.

What's the mission of Collaborabot?

Our mission is to make use of the gtechnology, so as it works with raw data and you and I as teamleaders (scrum masters or product owners) can concentrate on the human factor.

How does Collaborabot work?

Collaborabot is a slack bot which prompts you each day for your daily scrum update so as you can write things down in a comprehensive way and incites you to have a real meeting with your team mates to go through project updates.

Who is behind Collaborabot and does it solve a real issue?

Collaborabot is based from a real life experience of an originally a webdeveloper, namely Ivan Hanak (don't worry, not from Russia :) ), who organically transitioned into a project management world.

As a programmer knew all of the troubles that programmers had to go through while taking part in scrum meeting and he himself could not stand long and boring scrum meetings, where everybody was talking about something they were concerned about, but no one else had any idea what is going on.

So Ivan decided, that the daily scrums will be conducted in a way that the first thing his fellow team mates should do is to write down the answers to the scrum questions - by doing so, the answers will be brief, eloquent and comprehensive - and the daily scrum meeting will be held afterwards, where everybody from the team can provide their insights on the each other's work, which by doing so will strengthen the team culture and companionship in the team - which should be an ultimate goal in every team.

What is a daily scrum?

First of all, you should already know about this one! ;)
Anyways, daily scrum is simple a meeting of the team before they start their day, where each of the team members will go through what they did the previous work-day, what they are going to do today and if there is anything blocking their progress, e.g., if there is an issue they've been tackling for some time.

Do I need to use Slack in my company, if I want to use Collaborabot?

Yes, you need to use Slack, because Collaborabot is communicating with you and your team via slack direct messages.

Do I need to have purchased Slack premium version or I can use Collaborabot with free version of Slack?

You can use Collaborabot even if you use a free version of Slack.
This is also dependent on the structure of Slack's pricing, but as of writing this answer, there is not such requirement.

Is Collaborabot affiliated or in any way connected to Slack?

No. Collaborabot is not affiliated or in any way connected with Slack.
Collaborabot is an addon you can use while using Slack in your company.

Do I need to pay for Collaborabot?

Yes. Collaborabot is a paid service. You can learn about pricing option on our pricing page.

Do I have an option to try Collaborabot fo free?

Yes, there is 30 days trial available for you.

Do I have a right to ask for refund, if I don't like the Collaborabot service?

First of all, you are very welcome to providing feedback on the Collaborabot's services.

Negative feedback, as tough as it may be, is always important, because by that we know, where are the most important options to improve the service.

If there will no other way of how to resolve your quest and meet your expectations, we provide 60 days money back guarantee if we fail to deliver the promised experience. You can read more in our Terms of Service.

Does Collaborabot comply with GDPR and CCPA policies?

Yes. We are very aware of our responsibilities to you and your personal information. How we handle your personal information you can read in our Privacy Policy document, which is always a requirement to be read and agreed upon, when signing up for our services.

How many users and teams can I use Collaborabot with?

Collaborabot is intended for smaller teams, 2-10 people/team.
Collaborabot is intended for companies with 1-10 teams.
Collaborabot can be used also in larger companies or enterprises, but you are advised to get in touch with our sales department, to make sure you get all of the additional benefits, e.g. enterprise-grade functionality, security and premium support.

Does Collaborabot work well with different timezones and therefore can send scrum updates asynchronously?

Yes. Collaborabot has been built to work with different timezones of your team or a company from the very start.

What happens after my trial ends?

You can enter your billing information and continue to use the service. But if you don't purchase a plan, then your account will expire and you won't be able to access your social media calendar anymore. In order to access your account, renew your subscription plan or contact our support.

How do I get billed for using Collaborabot?

You simply enter your credit/debit card details into the system and you will be charged on monthly/annual basis.

How does Collaborabot processes my payments?

We use secure payment services provided by Stripe. Collaborabot is not storing any information about your credit/debit cards.

Is there any support agent available when I need help with the service?

Yes. We offer support via live chat/emails. The availability of the support agents on the live chat may differ based on your purchased pricing package or any SLAs signed.

How do I cancel your service?

You may cancel usage of our service within your account with ADMIN privileges.

Do I get my money back after I cancel usage of your service?

Yes, we do offer refunds in some special cases defined in our Terms of Service.

What is your procedure for handling requests for data deletion?

Your account and data will be deleted upon request as described in our Terms of Service.

What's the answer to everything?

It's 42.

Does unicorns exist?

Lol, sure they do.

Why are you posting embarassing questions at the end of your FAQ?

We think it's funny. That's why.